Call Log Escalation Matrix
Call logging Process and Escalation Matrix of M Intergraph Systems Pvt. Ltd.
Annual Maintenance Contract vendor of the Honorable High Court for the maintenance of Laptop, Desktop, Printer, UPS, Server, LAN Switch, Lease line modem, Router Etc. under E-Courts Project installed in the District and Sub- Division court of West Bengal for the year 2016-17.
M Intergraph Systems Pvt. Ltd. has centralized Web based Call log in System. For logging your requests please call to Central Help Desk Numbers: 011-41315532, 011-32436676, 011-32444227
E-mail to firstname.lastname@example.org
Call ticket no will be assigned only in case the call is logged via web or at Central help desk.
The calls are monitored and assigned centrally
CALL ESCALATION DETAILS - M INTERGRAPH SYSTEMS PVT. LTD. (FOR WEST BENGAL REGION)
Level – I
Mr. Sudip Mukherjee – Call Coordinator,
Level – II
Mr. Kamal Kishore – Sr. Manager-Service Delivery,
Level – III
Mr. Lokraj Gahlot – GM Service Delivery,
Level – IV
Mr. Jitender Giri – Manager Sales & Services,
Level – V
Mr. Neera Malik – COO,