Call Log Escalation Matrix

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Call logging Process and Escalation Matrix of M Intergraph Systems Pvt. Ltd.
Annual Maintenance Contract vendor
Of the Honorable High Court for the maintenance of Laptop, Desktop, Printer, UPS, Server, LAN Switch, Lease line modem, Router Etc. under E-Courts Project installed in the District and Sub- Division court of West Bengal for the year 2016-17.

M Intergraph Systems Pvt. Ltd. has centralized Web based Call log in System. For logging your requests please call to Central Help Desk Numbers: 011-41315532, 011-32436676, 011-32444227
E-mail to servicedesk@mintergraph.com

Call ticket no will be assigned only in case the call is logged via web or at Central help desk.
The calls are monitored and assigned centrally

CALL ESCALATION DETAILS - M INTERGRAPH SYSTEMS PVT. LTD. (FOR WEST BENGAL REGION)
Level – I
Mr. Sudip Mukherjee – Call Coordinator, Phone: 09308047780, E-mail: sudip.mukherjee@mintergraph.com

Level – II
Mr. Kamal Kishore – Sr. Manager-Service Delivery, Phone: 09312602257, E-mail: kamal.kishore@mintergraph.com

Level – III
Mr. Lokraj Gahlot – GM Service Delivery, Phone: 09717478874, E-mail: lokraj.gahlot@mintergraph.com

Level – IV
Mr. Jitender Giri – Manager Sales & Services, Phone: 09899920674, Email: jitender.giri@mintergraph.com

Level – V
Mr. Neera Malik – COO, Phone: 09810517144, E-mail: neera.malik@mintergraph.com

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